Frequently Asked Questions

Have a question about New Mexico's Play At The Pump? Check below to see if we've answered them below. If not, please feel free to contact us via the methods below!

Questions:

You can register and have quick and easy access to view your quick pick numbers and prizes won. You can also setup jackpot notifications for the games being offered and receive them by email, text or both.
You will receive a text link to a page with the numbers that were Quick Picked for you. Also, if you win, a text message will be sent notifying you of a win. For all prizes $600 and below, your winnings will automatically be deposited into the account associated with the debit card you used to purchase the play. In most cases the winnings will show up in your account within 48 hours after the drawing (not counting weekends or banking holidays). If registered, at any time you can also go to nmlotteryonthego.com and click on "My Plays, once logged in, to view both your Quick Pick numbers and your winnings.
If you provided your mobile phone number, you will receive a text with a link to your numbers. You can also call toll free 1-855-777-6813 for further assistance. If the pump did not print a receipt you can always go inside and ask the clerk to print you a receipt. If registered, at any time you can also go to nmlotteryonthego.com and click on "My Plays, once logged in, to view both your Quick Pick numbers and your winnings.
No problem. Your receipt is not a bearer instrument and has no cash value and cannot be used to claim a prize. Your numbers are stored in a secure database for the game you played. All winnings $600 and below are automatically deposited into the account associated with your debit card, usually within 48 hours. Go to nmlotteryonthego.com. Once registered, you can review account activity. When prize is $601 or more the prize must be claimed at lottery headquarters using the debit card used to purchase the ticket.
The $1 is a fee associated with the services provided. This is a flat fee. It does not change with the number of tickets purchased. This fee is not charged by the New Mexico Lottery, but rather a third-party vendor.
For winning numbers for previous drawings, go to nmlottery.com.
If you provided your mobile phone number at the time of purchase you will receive a text notifying you that you won. If you didn't provide your cell phone number you can simply go to nmlotteryonthego.com after registering and click on "My Plays" to view confirmation of all winnings, including confirmation that your debit card has been credited with your winnings ($600 and below) into your account. All deposits of winnings also will appear on your bank statement. For prizes over $600, players will need to present the same debit card used for the ticket purchase in person when they claim their prize at the New Mexico Lottery Claim Center.
No. All lottery sales at the pump are final and cannot be cancelled. Prior to completing the purchase at the gas pump, the player is provided multiple options to end the transaction before completing the purchase.
Yes. Players will be limited to purchases of $75 per week (7 day rolling period). This limit is per debit card.
Yes. Odds for all games are exactly the same regardless of how tickets are purchased.
All drawing game prizes must be claimed within 90 days from the date of the drawing or the first business day after the 90th day if the Lottery is not open for business. Click Here to Learn How to Claim.
Call toll free 1-855-777-6813 and a service representative will assist you.
No. Lottery purchases at the pump are Quick Pick only.
Yes. The primary purpose at the pump is fuel; therefore it is necessary.
Currently, Powerball and Mega Millions are available for purchase.
Yes. Players can purchase 3, 5, or 10 Quick Picks when playing Powerball. If playing Mega Millions, players can choose 5,10, or 20 Quick Picks. All plays are for the next available draw.
Yes. Players will be limited to purchases of $75 per week (7 day rolling period). This limit is per debit card.
No. Since Play at the Pump is a "ticketless" system, players must use a bank debit card. This card number is used to match and identify a potential winner. (Credit cards, Government EBT, pre-paid and gift cards, etc. are not accepted). Payment cards and card accounts are the responsibility of the cardholder and the issuing institution.
No. Even though players will receive a receipt, it is not a bearer instrument and will not be accepted as such to claim a prize. Play At The Pump is "ticketless". All transactions are recorded and stored in a secure database, and matched with the players' payment card. Players should keep their receipts if they choose not to receive their numbers by text message.
Yes, if the player choses the option of receiving a text message. Messaging rates apply and vary by carrier.
No. Only Quick Picks without Powerplay can be purchased at Play at the Pump.
No. Only Quick Picks without Megaplier can be purchased at Play at the Pump.
No. Only Quick Picks for the current draw.

More Questions?

Contacts

Play At The Pump Questions
P: (855) 777-6813
E: info@linq3.com

Pump Owner Questions
P: (855) 777-6813
E: info@linq3.com

Other New Mexico Lottery Questions
P: (505) 342-7600
E: custservice@nmlottery.com
Business Hours
  • Monday-Friday: 8am to 5:30pm